Policies & Information
Welcome to RevelYou Design Co! We are excited to have you! Below you will find tons of information and answers to general questions you may have. Please read the information provided. Thank you! BUSINESS HOURS: Monday - Thursday 9AM - 4PM CENTRAL Friday 9AM - 12PM CENTRAL *We do not respond outside of business hours or during holidays or posted closures. CUSTOMER SERVICE: For customer service, please submit a post for approval to the group. Include your order number or invoice number if you have one. We may also be reached by email at firstname.lastname@example.org ****Submitting a post is the BEST way to get quick customer service. We do not respond on weekends, outside of business hours (see above), or during posted closures. SCREEN PRINT TRANSFER INSTRUCTIONS: Will not work with a home iron or easy press. We have several different formulas which are pressed differently. Please check your invoice to determine which formula you are pressing. Each item has a code following the description. Locate the code and press according to the directions listed below. Screen prints are all sales final. Due to the number of variety in presses, we are not liable for issues during the pressing process. We press test transfers from each batch before they are put for sale on the website. (VP) Varsity Screen Print Transfers: Material: Cotton, Poly, or Cotton Blends work best. Pressure: 60PSI – MEDIUM TO HIGH PRESSURE Temperature: 325 F Press for 7 seconds, hot peel. (B) Butter Soft Screen Print Transfers: ***REQUIRES A PROFESSIONAL PRESS (not a budget press) Because this type of transfer requires a professional press and experience, they are all sales final as we cannot control the quality/temp/pressure of your hot press. Material: 100% Cotton or Cotton Blends work best. Not good for 100% poly. Pressure: 60PSI – 80PSI – NEED HIGH PRESSURE Temperature: 375 F Press for 7 seconds, hot peel. (RG) Real Glitter Screen Print Transfers: Material: 100% Cotton or Cotton Blends work best. Pressure: 60PSI Temperature: 350 F *If not a hotronix press add 10 degrees. Press for 15 seconds, COLD peel. TROUBLESHOOTING: Below you will find tips and tricks when it comes to pressing transfers and washing garments. ***Screen prints are all sales final. Due to the number of variety in presses, we are not liable for issues during the pressing process. We press test transfers from each batch before they are put for sale on the website. Our transfers are printed with Plastisol inks which are screen printed on to a special release paper. It’s important to understand that when applying the transfer it is critical the application instructions are followed exactly. IMPORTANT FACTORS INCLUDE: Dwell Time Application Temperature Machine Pressure Once you apply your transfer with the correct time, temperature and pressure, we recommend you Do Not Wash your garment for at least 24 - 48 hours. This allows the ink to completely bond and cure before any laundry detergents break down the ink. We recommend you machine wash your garment in cold or warm water inside out. Tumble Dry in low heat. Do not use Chlorine Bleach or Liquid Softener Do not Iron over the decoration LAUNDERING: Garments with graphics should be washed on cold, inside out and hung to dry. No Bleach. No Liquid Softener. No ironing. *Hand washing is preferred.